At Sky Ocean Craft, we know how important your special memories are, and we put in extra effort to ensure your items are handled with the utmost care. We take great care in preparing each order, making sure it’s packed securely so it arrives to you in perfect condition.
Our strong, protective packaging helps reduce the chance of any damage during shipping, and we partner with trusted couriers like Delhivery, DTDC, Blue Dart and Trackon to ensure safe delivery.
After your order is finished and prepared, we’ll ship it out from our base in Jaipur, no matter where you are in India. Typically, delivery takes around 4 to 5 business days, but the time may vary depending on your location and the courier handling your package.
Sometimes, delays happen due to:
We work hard to get your order to you on time, but if there’s ever a delay, feel free to reach out to our Customer Care team for any updates.
We recommend that you record an unboxing video when you receive your package. This helps ensure that if something unexpected happens and your item arrives damaged, we can help sort things out more easily.
We take great care in packing every item, but once the package is with the courier, we can’t take responsibility for any mishandling that might occur during transit. If anything goes wrong, rest assured that we’ll do our best to fix or replace the product for you. However, please keep in mind that we do not offer refunds or accept returns.
To make things easier for you, we offer a convenient Pick and Drop service. If you’d like to know more about this option or check if it’s available in your area, just reach out to our team!
At VarmalaPreservation.com, we’re committed to providing top-notch service and ensuring that your items are delivered with care. We strive to make your experience as smooth and hassle-free as possible.
*Important Note on Handmade Products:*
All our items are 100% handmade, crafted with utmost care and attention. Because these are handcrafted pieces, they may contain natural variations like minor bubbles, slight unevenness on corners, or other marks that are inherent to handmade artwork. These are not defects — rather, they are part of the charm and uniqueness of a handmade article.
Please *do not expect machine-made perfection. Handmade products have their own beauty and individuality. Comparing them to factory-finished goods is not appropriate. Hence, **no claims, exchanges, or warranties* will be entertained for such natural handmade characteristics.
Before dispatch, we share photos and videos of the final product with you for approval. Once approved, *no refunds, returns, cancellations, or exchanges* will be accepted under any circumstances.
In *Varmala Preservation, the final design of your product may vary based on the type of flowers used, how they react to resin fluid while drying, and other natural factors. While we ensure that the final piece closely resembles the shared preview, a **40-50% variation in color, shape, or texture* is possible and should be expected. No claims or warranty will be accepted on such grounds.
By purchasing from us, you agree that:
– No legal claim, notice, or action can be taken if the final product doesn’t match your subjective expectations.
– All disputes, if any, related to payment or product will be resolved exclusively under the jurisdiction of *Jaipur Court, Rajasthan*.
If you have any questions or need assistance, our Customer Care team is always ready to help.
Thank you for choosing us. We can’t wait to help you cherish your special memories!
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